Account Information.

When an account is created, we will collect information provided to us. This includes unique IDs and rostering information. No personally identifying information is collected or linked to C9W accounts.

Communications with Us.

We may collect personal information from you such as email address, phone number, or mailing address when you request information about our Services, sign up for our newsletter, request customer or technical support, or otherwise communicate with us.

Customer Service and Support.

If you call or otherwise interact with Cloud9World’s customer service and support, we may collect the information you provide to our representatives. In addition, we may record telephone calls between you and our representatives for training and quality assurance purposes.

Surveys.

We may contact you to participate in surveys. If you decide to participate, you may be asked to provide certain information which may include personal information.

Conferences, Webinars, and other Events.

We may attend conferences, trade shows, and other events where we collect personal information from individuals who interact with or express an interest in Cloud9World and/or the Services. If you provide us with any information at one of these events, we will use it for the purposes for which it was collected.
 

Job Applications.

We may post job openings and opportunities on the Services. If you reply to one of these postings by submitting your application, CV and/or cover letter to us, we will collect and process the information contained therein to assess your suitability, aptitude, skills, and qualifications for employment with Cloud9World.

Information We Collect Through Your Use of the Services

We may collect certain information automatically when you use the Services. This information may include your Internet protocol (IP) address, user settings, MAC address, cookie identifiers, mobile carrier, mobile advertising and other unique identifiers, details about your browser, operating system or device, location information (including inferred location based off of your IP address), Internet service provider, pages that you visit before, during and after using the Services, information about the links you click, information about how you interact with the Services, including the frequency and duration of your activities, and other information about how you use the Services. Information we collect may be associated with accounts and other devices.
Cookies, Pixel Tags/Web Beacons, and Analytics Information. We, as well as third parties that provide content, advertising, or other functionality on the Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through the Services. Technologies are essentially small data files placed on your device that allow us and our partners to record certain pieces of information whenever you visit or interact with our Services.

Cookies.

Cookies are small text files placed in device browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Services may not work properly.

Pixel Tags/Web Beacons.

A pixel tag (also known as a web beacon) is a piece of code embedded in the Services that collects information about engagement on the Services. The use of a pixel allows us to record, for example, that a user has visited a particular web page or clicked on a particular piece of content. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.

Analytics

We may also use Google Analytics and other service providers to collect and process analytics information on our Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Site by going to https://tools.google.com/dlpage/gaoptout.

Information from Other Sources
Our Customers.

If you use our Services on behalf of an organization (e.g., your employer or school), that organization may provide us with information about you so that we can provision your account.

Third Party Services and Organizations

We may obtain information about you from other sources, including through third-party services and other organizations. For example, if you access or use our Services through a third-party application, such as a third-party login service, we may collect information about you from that third party that you have made available via your privacy settings.

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How We Use Your Information

We process personal information for a variety of business purposes, including:

1. To Provide the Services or Information Requested:

• Fulfill our contract with you or the organization on whose behalf you use the Services.

• Assess the needs of your business to determine suitable products.

• Manage your information.

• Respond to questions, comments, and other requests.

• Provide access to certain areas, functionalities, and features of our Services.

• Answer requests for customer or technical support.
   

2. Administrative Purposes:

• Pursue legitimate interests, such as research and development (including marketing research), network and information security, and fraud prevention.

• Measure interest and engagement in the Services.

• Develop new products and services.

• Improve our products and Services.

• Ensure internal quality control and safety.

• Verify individual identity.

• Carry out audits.

• Communicate with you about activities on the Services and changes to our agreements.

• Prevent and prosecute potentially prohibited or illegal activities.

• Enforce our agreements.

• Comply with our legal obligations.
   

3. De-identified and Aggregated Information Use:

We may use personal information and other information about you to create de-identified and/or aggregated information, such as de-identified demographic information, de-identified location information, de-identified or aggregated trends, reports, or statistics, or other analyses we create. This information is not personal and may be used for research, internal analysis, analytics, and other legally permissible purposes.
 

4. Technologies:

We, as well as third parties that provide content, advertising, or other functionality on the Services, may use cookies, pixel tags, local storage, and other technologies to automatically collect information through the Services. Our uses of such technologies fall into the following categories:

• Operationally Necessary: These technologies allow you access to our Services and help us identify irregular behavior, prevent fraudulent activity, and improve security.

• Performance Related: We may use technologies to assess the performance of our Services and understand how our visitors use them.

• Consent: Cloud9World may use personal information for other purposes disclosed to you at the time you provide it or with your consent.
   

How We Disclose Your Information
 

1. Your Organization:
If you use our Services on behalf of an organization (e.g., your employer or school), that organization may:

• Access information associated with your use of the Services, such as usage data (e.g., who has accessed, shared, amended, created, edited, or deleted Documents).

• Control and administer your account.
   

2. Disclosures to Protect Us or Others:
We may access, preserve, and disclose your personal information if we believe doing so is required or appropriate to:

• Comply with law enforcement or national security requests and legal processes (e.g., court orders or subpoenas).

• Protect your, our, or others’ rights, property, or safety.

• Collect amounts owed to us.

• Prevent financial loss or investigate suspected illegal activities.

• Disclose information if necessary or advisable for any of the above reasons.
   

Your Choices
 

1. General:
You may have the right to object to or opt out of certain uses of your personal information.
 

2. Email Communications:
If you receive an unwanted email from us, you can unsubscribe using the link at the bottom of the email. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. Certain non-promotional communications may still be sent regarding updates to our Privacy Policy.
 

3. “Do Not Track” (DNT):
DNT is a privacy preference set in certain web browsers. Please note that we do not respond to DNT signals or similar mechanisms.
 

Individual Rights in Personal Information

For purposes of the California Consumer Privacy Act, Cloud9World does not "sell" your personal information.
In accordance with applicable law, you may have the right to:

• Request confirmation of whether we are processing your personal information.

• Obtain access to or a copy of your personal information.

• Receive an electronic copy of personal information or request data portability.

• Restrict our uses of your personal information.

• Seek correction or amendment of inaccurate or incomplete information.

• Withdraw your consent.

• Request erasure of your personal information, subject to legal exceptions.

To exercise these rights, please contact us as set forth below.
We will process requests in accordance with applicable laws and take steps to verify your identity.

To request a copy of the personal information Cloud9World has collected about you, email schools@cloud9world.com.
To request deletion, also email schools@cloud9world.com. Note that deletion will require account termination.
 

Data Retention

We retain personal information as necessary to fulfill the purposes for which it was collected, provide Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce agreements, and comply with applicable laws.
 

Security of Your Information

We take steps to ensure your information is treated securely. However, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure the security of any information you provide. To the fullest extent permitted by law, we do not accept liability for unauthorized disclosure.
 

Changes to Our Privacy Policy

We may revise this Privacy Policy at our discretion. If there are any material changes, we will post an update on our Site. You will be deemed to have accepted the updated policy if you continue using the Services.
 

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, please contact us at:

Cloud9World Inc.
7765 W 20th Ave,
Hialeah, FL 33014, United States
schools@Cloud9World.com